J2 Global Communications is a huge provider of online fax service providers, arguably the market leader. And in December, 2010, the corporation procured the company Protus IP Solutions, who were hitherto the owner and operator of MyFax.com.
The previous owner of MyFax.com, Protus IP Solutions, had an excellent customer service ratings according to the Better Business Bureau (BBB). By contrast, the BBB’s opinion of J2 Global’s customer service is pretty poor. Protus was able to boast a BBB rating of A-, while J2’s is a lowly F. It may be worth taking this into consideration when contemplating whether or not to sign up for MyFax.
Overview of the MyFax Package
Firstly, the MyFax website is very informative and user-friendly. As soon as you log on to the service, you are presented with many options, with tabs offering you various options for Personal & Small Business Fax, Corporate Fax, and Free Trial. Also apparent on the homepage is the option for you to be sent a test fax to your email inbox in order for you to sample the company’s product before buying.
The small business package offered by MyFax costs $10 per month, and allows you to send 100 fax pages per month and receive 200. Should you be in a position to shell out for an entire year’s subscription in one go, then this will set you back $110.
MyFax’s plans all feature an online account management system, and they offer their customers 24/7 North American-based customer support. A local or toll-free number is offered as standard, as is one year’s worth of online fax storage. There are also iPad and Blackberry MyFax apps available for download, although there is no Android app. Based on the reviews of these items, there is clearly room for improvement, but this service should develop as mobile faxing becomes more prominent.
MyFax Plus Points
MyFax benefits from the years of experience that Protus and parent company J2 Global have between them. These companies have worked together over this period to greatly improve the quality of data transmission. And because J2 Global is such a significant corporation, the chances of it liquidating overnight are basically zero; thus if you sign up for MyFax, you instantly have a stable supplier.
The MyFax system also makes faxing from email or Microsoft Office very straightforward. It’s easy to set-up and even easier to use; it really is as simple as attaching a file to an email message. MyFax also comes with a printer driver if you prefer to send via this method. As Microsoft Office enables you to configures fax service provider information, then you can also insert the MyFax information into the appropriate fields and send faxes via the Office suite.
Every MyFax account that is opened provides one email address for the receipt of faxes, and enables you to initialise as many five additional email addresses. Should you exceed the 100 outbound minutes that you are allowed each month then you will be charged ten cents per fax for each additional minute.
MyFax’s corporate package improves upon the basic package by offering an enhanced online security and compliance. Furthermore, the corporate package offers support for TLS, PGP and VPN meaning that MFax’s corporate package is well-suited to any business that places a premium on security.
The Bottom Line
MyFax is one of the best digital fax providers on the market in terms of features, and its services are particularly well-suited to large businesses for this reason. An excellent provider that merits serious consideration.